Privacy Policy
Your privacy matters. This policy explains exactly what personal information 2c77 collects, why we collect it, how we use it, and what rights you hold over your own data.
Introduction
This Privacy Policy ("Policy") sets out the basis on which 2c77 ("we", "us", "our") collects, processes, stores, and shares personal data from individuals who access or use the 2c77 platform at 2c77.app (the "Platform"). This Policy applies to all registered Players, visitors, and any person who interacts with the Platform in any capacity. By using the Platform you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.
2c77 is committed to handling your personal data with care, transparency, and in accordance with internationally recognised data protection principles. We collect only what is necessary, retain it only for as long as required, and never sell your personal data to third parties for their own commercial purposes.
Note: This Policy may be updated periodically. We will notify registered Players of material changes via their registered email address or through a prominent notice on the Platform. Continued use of the Platform after any update constitutes acceptance of the revised Policy.
Privacy at a Glance
All data in transit is protected by SSL/TLS encryption.
We collect only what is needed to operate your account and verify identity.
We never sell your personal data to third parties for marketing purposes.
Request access, correction, or deletion of your data at any time.
Essential and analytics cookies only — no invasive third-party ad tracking.
Privacy queries answered within 48 hours by our support team.
1. Information We Collect
2c77 collects personal data directly from you when you register an account, make a deposit, request a withdrawal, contact customer support, or otherwise interact with the Platform. We also collect certain technical data automatically when you access the Platform. The categories of personal data we collect include the following.
- Identity data: full name, date of birth, gender, and a copy of a government-issued photo ID document (such as a national identity card or passport) collected during KYC verification.
- Contact data: mobile phone number, email address, and residential address used for account verification, transaction notifications, and support communications.
- Financial data: deposit and withdrawal transaction records, payment method identifiers (such as the last four digits of a bKash or Nagad mobile number), and account balance history.
- Technical data: IP address, browser type and version, device type and operating system, session timestamps, clickstream data, and pages or game screens visited during each Platform session.
- Responsible gaming data: any deposit limits, loss limits, session time limits, or self-exclusion requests you make through the Platform's responsible gaming tools, retained to ensure compliance with those limits.
2. How We Use Your Information
2c77 uses the personal data we collect for the following purposes, each grounded in a clear and legitimate basis under applicable data protection principles.
- Account management: to create, maintain, and administer your 2c77 player account, including processing deposits, withdrawals, bonus credits, and account verification under our KYC policy.
- Security and fraud prevention: to detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, unauthorised account access, and any other activity that violates our Terms and Conditions.
- Customer support: to respond to your queries, complaints, and requests submitted via live chat, email, or any support channel available through the Platform.
- Personalisation and marketing: to send you promotional communications about 2c77 bonuses, tournaments, and new game releases that may interest you based on your gaming activity. You may opt out of marketing emails at any time by contacting our support team.
- Responsible gaming compliance: to monitor your gaming activity against any limits or self-exclusion periods you have set, and to identify behavioural patterns that may indicate a problem gambling concern requiring proactive outreach from our team.
3. Disclosure of Information
2c77 does not sell, rent, or trade your personal data. We may share your data only in the following limited and clearly defined circumstances.
- Service providers: we share data with carefully selected third-party vendors who help operate the Platform, including payment processors (bKash, Nagad, Rocket), game studios operating under licence, identity verification providers, and platform hosting and security partners. These vendors are contractually bound to use your data only for the specific services they provide to 2c77.
- Legal obligations: we may disclose your personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to prevent or investigate fraud, money laundering, or other criminal activity.
- Business transfers: in the event of a merger, acquisition, or sale of all or part of 2c77's business, your personal data may be transferred to the successor entity as part of that transaction. We will notify you of any such transfer via the email address on your account.
- With your consent: in any other circumstances not described above, we will only share your personal data where you have given us your prior explicit consent to do so.
4. Payment Data & Financial Security
2c77 processes payment transactions through trusted third-party payment providers including bKash, Nagad, Rocket, and Upay. When you make a deposit or withdrawal, your transaction is handled directly by the relevant payment provider's secure infrastructure. 2c77 does not store your full mobile banking PIN, OTP codes, or complete bank account credentials on our servers at any time.
We retain records of the transaction amount, date, time, and a masked identifier of your payment method (for example the last four digits of your bKash number) for financial record-keeping, fraud prevention, and compliance purposes. These records are held securely and accessible only to authorised 2c77 personnel.
5. Cookies & Tracking Technologies
The 2c77 Platform uses cookies and similar browser-based storage technologies to make the site function correctly, remember your preferences, and help us understand how the Platform is used. We use only the following categories of cookies.
- Essential cookies: strictly necessary for the Platform to operate. These include session authentication tokens, CSRF protection tokens, and load-balancing identifiers. Without these cookies the Platform cannot function and they cannot be disabled.
- Analytics cookies: help us understand aggregate usage patterns — which game categories are most visited, which pages have high bounce rates, and how Players navigate between sections. This data is processed in aggregate and is not linked to individual Player identities.
- Preference cookies: remember settings you have chosen, such as your preferred language, to provide a consistent experience across sessions.
You can control or delete cookies through your browser settings at any time. Disabling essential cookies will prevent the Platform from functioning correctly and may stop you from logging in or completing transactions. 2c77 does not use invasive third-party advertising trackers or cross-site behavioural profiling cookies.
6. Data Retention
2c77 retains your personal data for as long as your account remains active and for a reasonable period thereafter to fulfil the purposes set out in this Policy. Specifically, account and transaction records are retained for a minimum of five years from the date of the last transaction to satisfy our financial record-keeping and anti-money-laundering obligations.
If you close your account, we will suppress your data from active processing within 30 days of your account closure request. We may continue to retain certain data in secure storage for the five-year retention period described above. After the applicable retention period expires, your personal data will be securely deleted or anonymised so it can no longer be associated with you.
7. Your Rights Over Your Data
As a user of the 2c77 Platform you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within 30 days.
- Right of access: you may request a copy of all personal data we hold about you, including the categories of data, the purposes for which it is processed, and the third parties with whom it has been shared.
- Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it without undue delay.
- Right of erasure: you may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations described in Section 6.
- Right to restrict processing: you may request that we limit the processing of your personal data in certain circumstances, for example while we investigate a rectification request or a complaint you have raised.
- Right to object: you may object at any time to the processing of your personal data for direct marketing purposes. Following such an objection we will cease processing your data for that purpose immediately.
Please note that some rights are subject to conditions and exceptions under applicable law. For example, we cannot erase data we are legally required to retain. We will always explain clearly if a right cannot be exercised in a particular case and the reason why.
8. Data Security
2c77 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes SSL/TLS encryption for all data in transit, encrypted storage of sensitive personal data at rest, strict role-based access controls limiting which personnel can view personal data, regular security assessments, and documented incident response procedures.
While we take all reasonable precautions, no online platform can guarantee absolute security. In the event of a data breach likely to result in a risk to your rights and freedoms, we will notify affected Players promptly and take all reasonable steps to contain and remediate the breach. Please use a strong, unique password and never share your login credentials with anyone.
9. Minors & Age Verification
2c77 is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. All new account registrations are subject to age verification as part of our KYC process. Where we discover or have reasonable grounds to believe that a registered account is held by a person under 21, we will immediately suspend that account, void any bonus balances, and securely delete any personal data collected in connection with that account to the extent permitted by applicable law.
21+ Only: If you are a parent or guardian and believe your child may have registered an account on 2c77, please contact us immediately at [email protected]. We will investigate and take appropriate action including permanent account closure and data deletion without delay.
10. Policy Updates & How to Contact Us
2c77 reviews this Privacy Policy periodically and will update it when necessary to reflect changes in how we handle personal data, changes to the Platform's features or services, or changes in applicable law. When we make material changes to this Policy, we will update the "Last updated" date at the top of this page and, where required, notify registered Players directly via their registered email address.
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 2c77 holds about you, please contact our support team. We are committed to resolving privacy queries fairly and promptly, and all communications relating to data protection are handled with strict confidentiality.
Contact us: Email our support team at [email protected]. We aim to acknowledge all privacy-related requests within 48 hours and resolve them fully within 30 days.
Ready to Play on 2c77?
Your data is protected and your privacy is respected. Explore 2c77's full range of casino games, cricket betting, and jackpot slots — or visit our FAQ for more answers.
Explore 2c77 Casino View FAQ